We have seen the most profound changes in the consumer, in the customer base, in the channel penetration, in our competitive actions. And as a result, it’s been probably the magnitude and the speed of those changes is bigger than any I have seen in my career
You have to put new technology in stores. That’s just the reality.
The traditional store is not going away, but its role is changing, as it becomes a single part of a complex network of consumer options.
The store is moving closer and closer to technology. You can’t be effective on the business side if you don’t understand technology.